Shipping policy

Delivery Policy

Thank you for shopping with Silverstar Packaging! This Delivery Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website, www.silverstarpackaging.com

Shipping Destinations

We currently ship to the following locations:

  •        England
  •        Wales
  •        Scotland

If your location is not listed, please contact our customer service team at silverstarpackagingltduk@gmail.com to inquire about potential shipping options.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Standard Shipping: [Estimated Delivery Time]

Express Shipping: [Estimated Delivery Time]

Overnight Shipping: [Estimated Delivery Time]

Delivery estimates are provided as a guideline and may be subject to delays due to factors beyond our control, such as shipping carrier delays, customs processing, or other unforeseen circumstances.

Order Tracking

Once your order has shipped, you will receive an email notification with tracking information. You can track your order using the provided tracking number on the shipping carrier's website.

International Shipping

We currently do not offer international shipping to any region other than the United Kingdom, however, please keep checking in as this might change in the near future.

Customs, Duties, and Taxes

Silverstar Packaging is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses as well as any international destinations.

Certain products may have shipping restrictions based on destination. Any such restrictions will be noted on the product page.

Delivery Issues

If your order has not arrived within the estimated delivery time, please contact us using the Contact Us section of the website with your order number and tracking information. We will investigate and work with the shipping carrier to resolve the issue.

Damaged or Lost Packages

If your package arrives damaged, please take photos of the damaged packaging and contents and contact us immediately at silverstarpackagingltduk@gmail.com. We will work with you to resolve the issue.

If your package is lost, please contact us using the Contact Us section on the website with your order number and tracking information. We will initiate a trace with the shipping carrier and keep you informed of the progress.

Changes to This Policy

We reserve the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Delivery Policy, please contact us using the Contact Us section of the website.

Thank you for shopping with Silverstar Packaging! We appreciate your business and are committed to providing a seamless delivery experience.